Working as an agency nurse in aged care can be incredibly rewarding — but like most jobs, there’s a learning curve. Whether it’s your first shift or your fiftieth, here are ten things we at Trinity Employment (and many of our nurses!) wish we’d known earlier.

1. Get there early – it pays off

Aim to arrive at least 15 minutes before your shift. Those extra few minutes can help you settle in, locate the nurse’s station, find the bathrooms, and get a feel for the facility layout — making your shift much easier.

2. A warm hello goes a long way

Agency work means walking into new teams often. A quick intro with a smile can break the ice and help you feel part of the team right from the get-go. Don’t be shy — people are generally happy to help if you’re friendly and open.

3. Ask about door codes and swipe cards

Each site has its quirks — some use pin codes, others have swipe access. Rather than fumbling later, ask at the start of your shift if you need anything to access key areas like the medication room or laundry.

4. Don’t assume your duties — ask

Every shift can be different. Some places might expect you to do meds, others just personal care. Clarify with the RN or team leader so you’re clear on what’s expected — it’ll make your shift less stressful.

5. Identify the high-needs residents early

Spend a few moments reviewing the handover or speaking to the team about who might need extra attention — whether it’s mobility issues, behaviour management, or medication timing. It’ll help you plan and prioritise.

6. Keep your phone close (but discreet)

If the facility gives you a phone or pager, keep it nearby. You might be called on to help with a fall, respond to a call bell, or support another team member quickly.

7. Document as you go

Try to keep on top of your notes during the shift — rather than leaving it all until the end. Some facilities use paper, others digital systems. Either way, accurate documentation is essential for resident care and legal protection.

8. Know your break times (and take them!)

Ask early on when you’re rostered for breaks — especially if the facility runs staggered ones. Taking your breaks is important not just for fairness, but to keep your energy up throughout the day.

9. If you like the place, say so

If you enjoy working at a particular facility, let the coordinator or team leader know. Many facilities appreciate consistency, and they might request you again — which makes future shifts even smoother.

10. Don’t forget your timesheet

Before heading home, make sure your timesheet’s signed off — and double check the details are correct. Submitting it on time ensures no delays in your pay. Easy done.

Final Thought from Trinity

Working as an agency nurse gives you flexibility, variety, and the chance to meet some incredible people — but it can also take a little time to get used to. These tips are here to help you feel more prepared and supported from day one. And remember, Trinity Employment is always just a phone call away if you need anything.